Refund policy

Sales Policy

• All sales are final. We do not accept exchanges, returns, or refunds due to sizing, color, personal preference, or change of mind.
• We strongly recommend carefully reviewing product descriptions, measurements, and details before completing your purchase.
• If you have any questions regarding sizing or products, please contact us before placing your order — we’ll be happy to assist you.
• Once an order has been processed, we cannot guarantee changes or cancellations.
• In the event you receive an incorrect, damaged, or defective item, you must contact us within 48 hours of receiving your order.
• For claims regarding damaged, missing, or incorrect items, it is mandatory to provide a continuous, unedited video (one single recording, without pauses or cuts) starting from when the package is fully sealed/closed until it is opened and the issue is shown. Claims without this video evidence will not be considered.
• Items will only be evaluated for replacement if they have a manufacturing defect or arrived damaged.
• For hygiene reasons, swimwear, bodysuits, intimate apparel, and sale/final sale items are not eligible for exchanges or returns.
• By making a purchase in our store, you agree to these policies.